Case Study
A Personal Injury Firm, And Its Records.
A plaintiff personal injury firm runs on medical records. Every case needs them read, organized, and cited before anyone can value it, write the demand, or prepare for mediation. Here is the work the Operator took on.
The Situation
More Reading Than Hours.
The firm's cases turn on medical records, often thousands of pages for a single client. It had been buying medical chronologies from outside services. It had settled cases still waiting on provider balances before the money could go out. And its attorneys had more drafting in front of them than hours to do it.
None of that is legal judgment. All of it stands between the attorneys and the work only they can do.
What We Did
The Heavy Middle Of Every Case.
Medical chronologies, on request
An administrator at the firm asks by email, and a cited chronology is filed back into the case along with the records it relies on. Each entry cites the page of the record it came from, and every claim is checked against that page before delivery. Where a record cannot be read, the chronology says so instead of guessing.
First drafts for the attorneys
The firm asked for more than chronologies: a demand letter, a case evaluation memo, a mediation brief. Each went to an attorney as a first draft, built from the record, for the attorney to judge and finish.
A working view of settled cases
A working list of settled cases and the provider balances still open on each, so the firm can see what stands between a settlement and the money going out. The firm negotiates the balances and disburses.
Under the firm's authority
When an administrator asks it to open a new file, it names exactly what it will create and waits for a yes. The lines the firm set, like anything bound for opposing counsel or the court, stay with its attorneys.
The Outcome
The Next Request Keeps Coming.
18
Medical chronologies delivered
29,000+
Pages of medical records read
A small fraction
Of what outsourced chronology services charge per page
The firm's early feedback shaped the format. Since then, its word on each delivery has been that it looks good, and the next request has kept arriving.
The firm's principal wrote that it was time to start paying, and offered to pay more when the volume runs high. Then the firm brought us a second, separate project.
The Line
The Judgment Stayed With The Attorneys.
The Operator did the reading, the organizing, and the first draft, and put its work back into the firm's own systems. Every draft is the attorneys' to judge, change, and sign.
Start Here
It Starts With An Assessment.
We learn how your firm actually runs, find where the time goes, and shape the Operator to fit. If it is not the right fit, we will tell you.
Start with an assessment