Software & AI Solutions For Small Business
Figure out what's slowing you down. Build the right solution.
We are a software and AI solutions firm for small businesses. When the work itself keeps falling through the cracks between your people and your software, our flagship does it: the Operator, a managed worker on your own systems that handles the recurring work and does not walk out the door. It starts with an assessment.
The Gap
The Work That Falls Between.
Your people are good at their jobs. Your software is good at its job. Between them sits a layer of work nobody owns: the handoff from one system to the next, the follow-up that slips, the step that is everyone's job and no one's.
It gets done late, done twice, or not at all, and it usually comes down to a person holding it together by hand. That layer is where time and money quietly leak.
What Makes Us Different
We Hand You The Work, Done.
Everyone selling AI to small business hands you one more tool to run. You do not have time to run more tools. You need the work done.
That is the difference. A managed worker on your own systems, with a memory that belongs to you, run by us, and honest enough to tell you when you do not need it.
The Flagship
Meet The Operator.
A new kind of worker, built for your business and given a real role. It comes in knowing that role: it carries the recurring connective work on its own, and takes on what you hand it, so nothing falls through. Not a person you hire, not a tool you buy.
Your accounts
It runs on your own systems and its own isolated infrastructure. Your data stays yours.
Your authority
You decide what it does on its own and what waits for a person. You can change that line anytime, and it never widens its own authority.
Your memory
What it learns about how you run belongs to the business, and it does not walk out the door.
And running it is our job, not yours. We build it for your business, wire it into your tools, and stay accountable for how it works. A service, not software you have to manage.
Solution First
Not Every Problem Needs An Operator.
We specialize in AI, and part of our job is telling you when it is not the answer. Sometimes the right fix is a cleaner process, the right tool chosen well, or a single integration that makes two systems finally talk.
The assessment is how we find out. We recommend what actually fits, whether that is a recommendation you can run yourself, a focused project, or a full Operator.
Built Around Your Work
Find Your Trade.
The work that falls through takes a recognizable shape in every business. We have mapped the seat the Operator fills for law firms, insurance agencies, accounting and advisory firms, med spas, home services, and more. Find yours.
Find your industryWho Runs It
A Guide, Not A Vendor.
Behind SMD Services is Scott Durgan, who spent two decades building enterprise software for Fortune 500 and Fortune 100 companies. The same operational discipline, now for businesses that never had access to it.
We do not sell you something and leave. This is new ground, and it keeps shifting, so we stay in it with you as it does. A vendor hands you a thing and moves on. A guide stays.
Start Here
It Starts With An Assessment.
We learn how your business actually runs, find what is costing you the most time, and recommend the right solution. If an Operator is not the fit, we say so. You walk away with a clear recommendation either way.
Start with an assessment