The Front Desk, Fully Staffed.
The Operator is a worker you hire, not software you buy. This is its med-spa head start: a starting point already shaped around the front desk and booking cadence, so you are not building from a blank page. You make it yours from there.
Start the conversationThe Seat The Market Won't Fill.
Front-desk turnover runs high, and the seat is the first voice every client hears. The person you train is the one you are soon back on Indeed to replace, and while the seat is open the phone still rings, often after close, and a call that goes unanswered is a booking that goes somewhere else. The work does not wait.
An Operator fills that seat now. It runs the front desk at full speed, all the time, and what it learns about how your practice runs, your services, your membership, your voice, stays with the practice instead of leaving with the person who had it.
What The Pack Starts You With.
You do not start from a blank page. The med-spa pack comes shaped around the work a front desk runs, as starting templates we configure with you:
Leads and scheduling
A new lead captured and acknowledged, the consult booked, the appointment reminder and confirmation with the deposit and cancellation policy, the no-show rebooked.
The good-faith exam
The required exam scheduled before treatment, kept as a gate a person clears, never substituted or cleared by the Operator.
Memberships, care, and money
The membership balance and renewal logistics, the provider's authored pre-care and post-care instructions, the treatment check-in, the financing-application paperwork.
Proactive and safety
The review and referral request, the reactivation and win-back outreach, and any possible adverse reaction routed straight to a provider.
These plug into your booking and records system and your email and calendar. The templates are the head start. How they run is yours to shape.
From The Start.
Before it starts, we sit down with you and the people who run the front desk, and we shape the templates around how your practice actually operates, so it begins ready, not green.
From there the work moves the way it always did. A consult gets booked and confirmed, the membership and rebooking cadence runs, every no-show gets chased, and the routine client question gets answered in your voice, including the calls that come in after you close. The required exam stays a gate a person clears, and a message that might be a medical concern goes to a person right away. It is all logged in your booking and records system as it happens, and it keeps getting sharper from your team's corrections.
Yours To Shape.
We are not the experts in how your practice runs. You are. So the pack is a starting point in three parts, and the third is the biggest.
Pre-built
The starting templates above, shaped around a front desk and ready to configure. You are not building from a blank page.
Connected to your stack
Wired into your own accounts: your booking and records system, your email and calendar, your documents. It works inside the tools you already run.
Yours to shape
Your voice, your services and your membership, and where the line sits. You decide what runs on its own and what waits for a person. You are the expert in your practice; you shape it from there.
The Line.
The Operator runs the front desk. The good-faith exam, what treatment is appropriate, the dose, those stay with your medical director and your injectors. Not because the software could not book an appointment, but because the license is the point: medical aesthetics takes a licensed clinician who has examined the patient, and a trained but unlicensed coordinator could not make those calls either.
Some lines are not settings anyone can move. It does the connective coordination and never offers a recommendation or a clinical opinion. It schedules the required good-faith exam and never substitutes or clears a client for treatment. Pre-care and post-care convey only the provider's authored instructions. A message that might be an adverse reaction goes to a provider immediately, never handled later and never answered with clinical content. Protected health information stays inside your practice's surfaces, and anything that leaves the practice goes to a reviewer on your team until you decide otherwise. Every action it takes is logged where you can see it.
Beyond those floors, you govern where the line sits, and you can move it as you learn what the Operator is good at. Your client records stay private, including from us. The Operator works in your practice's own walled-off environment, on your own accounts. We can see that it is running and the record of what it did, but the contents of your records and messages stay yours, and so do the configuration, the logs, and the off switch.
Where It Fits.
A few shapes the seat can take. We build it around how your practice runs, so these are starting points, not a menu.
Consults and booking
The consult that has to be booked, the treatment confirmed, the prospect who called and did not book. The Operator captures the request, books and confirms in your voice, and follows up. The good-faith exam and the treatment call stay with your clinicians.
Membership and rebooking
The membership that runs on rebooking, the client due for the next treatment. The Operator runs the cadence and rebooks, so the recurring revenue does not depend on someone remembering to reach out.
After hours and follow-up
The call that comes in after you close, the no-show that needs a follow-up within the day. The Operator answers, books, and chases, and routes anything that sounds like a medical concern to a person immediately.
Start The Conversation.
It starts with a conversation. We learn how your practice runs, find the front-desk work that is eating your team's day, and start from the pack, customizing it to your practice. If it is not a fit, we will tell you.
Pricing is a flat monthly subscription, scoped to the seat we build together, and we walk through it before any setup begins.
Start the conversation